Product Manager – Loyalty

Job Location: Can work from anywhere remotely

Experience: 12 Years Minimum

Job Description: #LI-DNI

IBS Software provides a leading Loyalty Management platform to Airlines around the globe and powers some of the most renown and successful Loyalty Programs. We constantly improve, innovate and extend our platform. So if you are

  • interested in new technologies and want to show how they deliver value to our customers
  • eager to learn and/ or expand your current knowledge on (airline) loyalty
  • excited to deep dive into the fascinating area of Customer Loyalty and Customer Engagement
  • curious to design and build an innovative addition to business
  • keen to work with different cultures and customers across the globe
  • willing to interact with various sets of internal and external stakeholders
  • looking forward to working in an ambitious team

then this may be the right next step in your career.

We are looking for a Product Manager to help us develop the enhanced chart of the future for our CRM/ Loyalty platform. In this role, you will work with a team of product owners and talented developers to launch new functionality to drive greater adoption of our Loyalty Management solution. You should be comfortable working both at the strategic level and diving deep into details as needed to ensure high quality execution. You will take ownership and be able to influence others to deliver on your goals. Collaboration with a diverse set of internal teams is a key to your success in this role. You will chart the course of enhancing existing products and/ or creating new products that solve real problems for our customers and internal stakeholders (including legal, privacy and IT security teams). Further, your interaction and work with our global clients will enable you to enable and develop products that grow with our customers and their business needs. There will be multiple initiatives on your plate which you will actively drive.

Role & Responsibilities

  • Owning, building, and driving the customer experience
  • Partnering with key external & internal stakeholders to define the product strategy
  • Partnering with our global sales team to promote the product strategy
  • Identify and validate market trends & opportunities for growth
  • Partnering with internal teams to identify and influence development of new products and services
  • Promoting data-driven decision making throughout the team
  • Build and manage high quality product roadmap, fed by:
  • Product vision & strategy
  • Market research
  • Competitor analysis
  • Conducting customer research and understanding customer needs
  • Gain support for the roadmap from stakeholders by writing narratives and influencing peers and senior leadership
  • Translate product strategy into detailed requirements and prototypes. Scope and prioritize activities based on business and customer impact
  • Bridge business goals, user needs and technical feasibility as you help design and ship products
  • Set quarterly and annual goals and priorities for the team to execute against
  • Creating program goals and related metrics, track progress and manage obstacles to achieve your objectives
  • Oversee reporting of business goals, metrics, and dashboard with the intent of identifying and driving towards operational excellence and continuous performance improvement
  • Keep leadership updated
  • Report to SBU senior management, SDM team on the status of hiring, bench, utilization etc

Technical Qualifications

Basic Qualifications

  • 7-10 years’ experience in a Product Management role within the software industry
  • Entrepreneurial drive - you have a nose for innovation and a vision for where things need to go
  • Awareness of latest trends in airline and customer relationship management domains
  • Experience creating strategic product roadmaps, working with cross-functional, geographically distributed teams
  • Ability to prioritize complex deliverables, negotiate with stakeholders, and run large meetings with technical/ business leaders
  • Understanding and practice with product management methodologies, especially those that support agile software development environments
  • Self-directed, take initiatives, has a bias to action – performs tasks without being directed, sees problems and solves them without being asked
  • Ability to build rapport with the senior leadership team internally and within customers
  • Curiosity and thirst for learning and ability to do it quickly
  • Outside-in, data-backed orientation
  • Ability to work with tactical/ strategic, customer/ market priorities
  • Problem-solving aptitude & creative thinking skills
  • Outstanding written and verbal communication skills are a requirement
  • Bachelor’s degree in Computer Science, Mathematics, Statistics, Economics, Finance, Engineering

Preferred qualifications

  • Experience in end to end Product Management, having either launched or driven high growth of an existing product, comfortable working with and influencing senior leaders
  • Knowledge of customer analytics domain and CRM vendors and technologies in digital services industry
  • Hands-on experience working with customer analytics solutions in any of the Consumer or Retail domains
  • Familiarity with customer behaviour analytics strategies like Lifetime Value, Personalization, Self-Service Analytics etc.

Academic Qualifications:

  • Have a Bachelor or Master Degree

At IBS Software, you can look forward to:

  • Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
  • Working with the latest technologies & cutting edge tools to redefine the travel sector
  • Enjoying the many benefits of a stable SaaS based product company
  • Partnering with some of the biggest airlines, busiest airports, top tour & cruise providers, well know hotel chains, and large energy companies to augment their mission-critical operations
  • A diverse, global work culture with some of the brightest minds in the industry
  • A competitive benefits package, flexible work life polices, transparent rewards and recognitions, continuous learning and development, medical benefits, and fun@work policies.

Equal Employment Opportunity Statement

IBS Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

Apply Online

You could also apply in confidence by writing to:

Manager - HR
IBS Software (P) Ltd.
Nila, Technopark Campus
Trivandrum - 695 581

Ph: +91 0471 6614796 / 4763
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

*Freshers Recruitment : Currently through Campus placement only.